Customer Care

Cockaigne Luxury Home Design recognizes the importance of protecting the privacy off all information provided by users of our web site, recipients of our newsletter, participans of our competitions and all of our customers. We created this policy with a fundamental respect for our users right to privacy and to guide our relationships with our users.

If you continue to browse and use this website, you are agreeing to comply with and be bound by following term and conditions of use, which together with our privacy policy govern Cockaigne Luxury Home Design relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you are not permitted to use our website.

The term 'Cockaigne Luxury Home Design' or 'HERSTELLUNG SRL' or 'us' or 'we' refers to the owner of the website whose registered office is 22 Libertatii Blvd., Bucharest, RO. Our company registration number is 37840570, in Romania. The term 'you' refers to the user or viewer of our website.

Copyright Information

The entire content of the site, including texts, images, graphics, elements of graphic design, scripts and any other data, represent the property of Cockaigne Luxury Home Design and it is protected by law. The usage of any of the mentioned above elements will be punished according to the law, in order to make any complain regarding the usage of the intellectual property of Cockaigne Luxury Home Design you can write to contact [at]


The delivery times depend on the complexity of the order, if it is in stock or needs to be created, and will be communicated in 2 working days after the order is placed. This delivery time can be altered for reasons that are independent of our will. The delivery charges are: 5-10 EUR (for Romania) and 30-60 EUR (for the other countries). The delivery is done by a delivery company at the address that has been provided by the customer.

In case you want to specify some aspects regarding the delivery such as: time of delivery, address or reference point, we ask you to add this in the space of observations before finalising your online order. The package can be received by any family member.

The liability for any deterioration caused to the package or products sent by us, rests with the delivery company in accordance with the law. The product will be replaced within 30 working days if it can be proved that the delivery company is responsible with 24h since receiving the package.

Payment Methods

The price that will be in the invoice will be the same as the one viewed on the site adding the price of delivery. The payment can be done by credit/debit card or on paypal method when placing the online order.


Cockaigne Luxury Home Design does not assume responsibility for any damage that have appeared when the bought products have not been used according to proper use. The return if the products can be done in accordance with the dispositions of OG 130/2000.

Return Policy

The buyer is entitled to notify, in writing (on email at [email protected]), to waive the purchase without penalty and without giving any reason, within 15 working days after receiving the product.

The direct costs to return products are the responsibility of the buyer. To exercise the right of withdrawal, you must inform us, in writing, on our email address: [email protected]. Reimbursement will be completed within 20 days starting the moment we confirm receiving your Return Package, via email. For the product return process to be valid and completed, please make sure that the return package meets the following since they are mandatory: the product/s must be in the same condition as when delivered, the product/s must not be used or damaged. To settle your refund claim, as soon as possible, we recommend returning the products through Courier Company.

The refund of the returned product will be completed in 20 days, into the bank account. If you receive an order other than yours, please contact us in 72 hours to report the situation and we will ensure that the product would be replaced with a new product or a refund.


By using, viewing or purchasing products from this site, the user acknowledges the fact that the Romanian laws will govern the terms and conditions above and any dispute of any sort that might arise between the user and Cockaigne Luxury Home Design in the event of any conflict between Cockaigne and clients will first try to solve them amicably in a minimum of 30 days.


If any of the above will be found null and void for whatever reason, this shall not affect the validity of the remaining provisions. With the release order, the customer accept the terms and conditions of use, their value being the same as a valid contract. By agreeing to these Terms and Conditions the client assumes all rights and obligations under the purchase from the online store


Cockaigne Luxury Home Design strives to comply with applicable laws and regulations related to Personal Data Protection. This Privacy Statement detail the steps we take to protect your personal information when you visit our website.

What types of data do we collect during the user’s navigation?

While you visit our website the information systems assigned to their operation normally acquire certain data the transmission of which is implicit and necessary for the internet to function. This is information that is not collected to be associated with identified person but that by nature, after being processed and associated with data in the possession of others, could make it possible to identify the users. This category of data would include that IP addresses and domain names of the computers used by users who connect to the site, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server response and other parameters pertaining to the operating system and the computing environment used by user.

To access the services and content provided by our websites, you may be asked personal data such as your first and last name, address, e-mail, credit card number. We will never ask you for sensitive data on our web forms or any judicial data. The data are processed by means of IT and telemtic tools and hardcopy supports, in respect of the provisions of the law tending to guarantee security and confidentiality, as well as accuracy, updating and relevance of the data with the respect to the declarated purposes.

Your data is stored through Top Level Hosting Romania’s data storage and databases. We store your data on a secure server behind firewall.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.When you click on links on our site, they may direct you away from our site. We are nor responsable for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take responsable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your personal information, the information is encrypted using secure layer technology and stored with industry-standard encryption.